Policies

DELIVERY

Cost: 

We can deliver all products (perishable and non-perishable) to the following locations directly from the store:

Hudson & St-Lazare - FREE delivery (including refrigerated and frozen goods)

Vaudreuil-Dorion, I'lle Cadieux, Rigaud, St. Marthe, St.Clet, Les Cedres, Pincourt, L'lle Perrot, Sallaberry-de-Valleyfield, Hawkesbury, West Island (up to Sources) - $12.00

 

SHIPPING

Frozen and refrigerated items cannot be shipped.

The costs are guidelines only and if actual costs are significantly higher or lower we will contact you.

Island of Montreal (from east of Boulevard Des Sources) - $15.00

Rest of Quebec (East of downtown Montreal and the rest of QC) and Ontario - $25.00

New Brunswick, P.E.I, & Nova Scotia -  $35.00

Sascatchewen & Manitoba - $35.00

Alberta & British Columbia -  $35.00

Rest of Canada - $40.00

Delivery Times

Contact the store to discuss delivery times for Hudson and Saint-Lazare.  Delivery to other areas generally arrives within 2-7 days depending on distance and size of package.

PAYMENT

Payment can be made in-store - we take cash, Interac and major credit cards.

Payment can be made online using Paypal.  

 

PRIVACY POLICY

Your Privacy

Your privacy is important to us. Clarence & Cripps Inc is committed to respecting your privacy through the protection of your Personal Information.

The following outlines our pledge to you:

1          Limiting Collection: Our collection of Personal Information is limited to what is reasonable under the circumstances and your information will be used only for the purpose for which it is collected. 

2          Security: Your Personal Information is kept confidential and secure and is not disclosed to anyone outside our company, unless required by law. 

3          Access: You have the right to access your own Personal Information, and to correct any inaccuracies. 

4          Partners: Should you make your payment through our Paypal service, please refer to their Privacy Policies. You can find them here. Please note that Paypal’s Privacy Policies are separate to that of Clarence & Cripps Inc and any information you provide to them during the payment process will be subject to their policies. 

Please review this privacy policy periodically as we may update it from time to time. This policy was last revised in April 2013.

Personal Information We Collect

The type of information we usually collect and maintain may include your

1          Name

2          Mailing/street Address

3          E-mail Address

4          Telephone Numbers

5          Transaction History

It is always your choice whether or not you provide us with your Personal Information; however, a decision to withhold Personal Information may restrict or prevent us from providing you with a particular product or service. We normally collect Personal Information directly from our customers. We may collect your information from other persons with your consent or as permitted by law.

We inform our customers, before or at the time of collecting personal information, of the purposes for which we are collecting the information. The only time we do not provide this notification is when a customer volunteers information for an obvious purpose (for example, producing a credit card for an in-store purchase when the information will be used only to process the payment).

This website uses Google Analytics to help analyze how users use the site. The tool uses "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' us of the webiste and to compile statistical reports on website activity for [enter company name].

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

 

How we use your information

 

We want to provide you with value added service on an ongoing basis and to establish a long-lasting relationship with you that will grow and change to meet your needs.

With your permission, we may collect, use and disclose Personal Information about you to

1          identify you and communicate with you generally

2          process your orders and/or applications

3          establish and maintain a relationship with you, and to provide you with ongoing service

4          develop an understanding of your needs and eligibility for products and services and to bring you offers

5          administer our newsletters, contests, rebates and other promotions

6          protect you, and us, against error and fraud

7          administer merchandise refunds/exchanges

8          provide warranties for products and services

9          comply with legal requirements

We may use your contact information (including telephone number and e-mail address) for the marketing of additional goods, services and special offers that might be of interest to you.  Clarence & Cripps Inc retains your Personal Information only as long as required for our reasonable business and/or legal needs. Your Personal Information may also be used to create statistics about our business. These statistics would not contain any information that could identify you personally.

For merchandise refunds and exchanges, we may ask that you provide us with your name, address and telephone number for audit and fraud prevention purposes. Valid photo ID may be required to confirm this information. This information is collected, used and retained to help us ensure that refunds and exchanges are valid (in each case and over time).

For merchandise pick-ups, we may ask that you provide us with your Valid photo ID and signature to help prevent fraud.

You can choose not to receive direct marketing

We may inform you about products or services by mail, e-mail, text-message, telephone (including using automated telephone messages) or other means. If you do not wish to receive direct marketing, simply contact us and tell us that you do not wish to be contacted in a particular manner.

Consent

 

Types of Consent

Consent can be express or it may be implied in appropriate circumstances.

Express Consent can be given by you in writing, in person, electronically, by telephone, or by using a check-off box.

Implied Consent may be used by us as a basis for extending new marketing offers or delivering merchandise or catalogues to you. We will not use your implied consent for the use or disclosure of your sensitive Personal Information such as financial data.

As you do business with Clarence & Cripps Inc, including the use of Clarence & Cripps Inc Internet Site in any manner, you acknowledge and agree to the terms of this privacy policy.

Withdrawing Consent

Subject to reasonable notice, you may withdraw your consent at any time, unless the Personal Information is necessary for us to fulfill our legal requirements and similar obligations. If you withdraw your consent, we will inform you of the implications of such withdrawal. To withdraw your consent, simply contact us and advise us of what Personal Information you no longer wish us to use. Personal Information may be retained by Clarence & Cripps Inc for reasonable purposes such as billing, audit, archival, warranty, legal/regulatory or product safety recall/warning purposes.

Security and Disclosure of Information

 

What Safeguards Do We Have in Place?

We know you are concerned about the security of the information you provide to us. To address this concern, we have developed processes and procedures to keep your Personal Information safe and secure. We have appropriate safeguards in place depending on the sensitivity of the information, including

Physical: Locked filing cabinets

Technological: Password-protected computers/files.

We have taken strong measures to ensure the security of your transactions and the confidentiality of your Personal Information. It is also important that you take all necessary precautions to help keep your Personal Information safe and secure at all times. To learn more, you may wish to consult the Office of the Privacy Commissioner of Canada's Web site and any applicable provincial privacy commissioners for more information.

Disclosure of Your Personal Information:

We will only use and disclose your Personal Information to fulfill the purposes for which it was collected and in accordance with this privacy policy. Any exception will be with your prior consent, or as may be permitted or required by law. Also, we will keep your information only for as long as it is needed to fulfill the purposes for which it was collected.

Access to, and changing your information

 

Accessing your Personal Information

Upon written request, you may access and verify your Personal Information and find out to whom we have disclosed it. At the time of your request, we will need specific information from you to verify your identity, before we can provide you with the Personal Information we hold. In addition, you must provide sufficient information in your request to allow us to identify the information you are seeking.

There may be instances when we will not be able to provide you with the Personal Information that you request. Examples are if the Personal Information

1          contains references to other persons

2          has already been destroyed due to legal requirements or because we no longer needed it for our purposes

3          is subject to solicitor-client or litigation privilege

4          is not subject to disclosure for other legal reasons

If we refuse a request for access to information, in whole or in part, we will provide the reasons for the refusal. We may also refer you to your federal or provincial privacy commissioner (if applicable) for more information.

Changing your Personal Information

We are committed to maintaining the accuracy of your Personal Information for as long as it is being used for the purposes we have identified. To help us keep your Personal Information up-to-date, we encourage you to notify us of inaccuracies or corrections as often as you wish. Notification of changes such as your address or telephone number will help us provide you with the best possible service.

If you identify any incorrect or outdated information requiring amendment, please contact us. We may ask you to put your request for a correction in writing. We will make the proper changes and, upon your request, provide you with a copy of the corrected information. If we conclude that a correction is not warranted, we will attach a notation to your file regarding your requested change.

Contact Us

If you have questions, concerns, or complaints about your privacy or your Personal Information, you may contact us at the address listed below. If a complaint is found to be justified, appropriate measures will be taken including, if necessary, amending our practices and procedures.

Please write to:

Clarence & Cripps Inc

71 Rue Cameron

Hudson, QC

J0P 1H0

Canada

 

450-458-4073